About Lesson
ISO 9004: Managing for the Sustained Success of an Organization – A Quality Management Approach
Overview
ISO 9004 provides guidance on managing for the sustained success of an organization. It focuses on improving an organization’s overall performance and provides a broader perspective on quality management than ISO 9001.
Key Components
- Enhanced Performance: Guidance on achieving sustained success by addressing the needs and expectations of all relevant stakeholders.
- Long-Term Focus: Emphasizes the importance of long-term planning and continuous improvement.
- Self-Assessment: Tools for self-assessment to evaluate an organization’s maturity level in quality management.
Relevance to Mechanical Engineers
- Strategic Quality Management: Helps engineers implement strategic quality management practices.
- Continuous Improvement: Encourages ongoing enhancement of processes and systems.
- Stakeholder Engagement: Addresses the expectations of all stakeholders, not just customers.