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ISO 9004: Quality Management – Quality of an Organization
ISO 9004 provides guidelines for enhancing an organization’s ability to achieve sustained success through a quality management approach. It complements ISO 9001 by focusing on the broader context of an organization’s performance and improvement. Key aspects include:
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Sustained Success
- Achieving long-term success by balancing economic, social, and environmental interests.
- Adapting to changing business environments and customer needs.
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Improvement and Innovation
- Encouraging innovation as a means to improve processes and products.
- Using risk-based thinking to anticipate and mitigate potential issues.
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Leadership and Governance
- Strengthening leadership and governance practices to support quality management.
- Ensuring accountability and transparency in decision-making.
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Resource Management
- Efficiently managing resources, including people, infrastructure, and technology.
- Ensuring resources are aligned with the organization’s quality objectives.