Course Content
History of Six Sigma
Six Sigma was developed by Motorola in the mid-1980s as a quality management methodology aimed at improving process efficiency and reducing defects. The term "Six Sigma" refers to the statistical concept of striving for near-perfect quality, specifically aiming for no more than 3.4 defects per million opportunities.
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Key Milestones in the History of Six Sigma
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History of Six Sigma Origins and Development
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Impact and Legacy
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Becoming a Customer and Market-Driven Enterprise
Becoming a customer and market-driven enterprise is a strategic goal that aligns an organization's processes, products, and services with the needs and expectations of its customers and market demands. In the context of Six Sigma Black Belt, this involves using Six Sigma principles and methodologies to ensure that all improvement efforts are focused on delivering maximum value to customers and gaining a competitive edge in the market.
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Key Concepts
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Steps to Becoming a Customer and Market-Driven Enterprise
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Benefits of Becoming a Customer and Market-Driven Enterprise
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Linking Six Sigma Projects to Strategies in Six Sigma
Linking Six Sigma projects to organizational strategies is crucial for ensuring that process improvement efforts align with broader business objectives and contribute to the overall success of the organization. By integrating Six Sigma initiatives with strategic goals, organizations can ensure that their improvement projects drive meaningful results and support long-term strategic priorities.
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Key Concepts
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Steps to Link Six Sigma Projects to Strategies
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Benefits of Linking Six Sigma Projects to Strategies
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Professional Training of Six Sigma Black Belt
About Lesson

Key Concepts

  1. Customer Focus: Understanding and meeting customer needs is the foundation of a customer-driven enterprise. This involves capturing the Voice of the Customer (VOC) and translating it into Critical-to-Quality (CTQ) requirements that guide process improvements.
  2. Market Orientation: A market-driven enterprise continually monitors market trends, competitor strategies, and changes in customer preferences to stay ahead and adapt quickly.
  3. Continuous Improvement: Using the DMAIC (Define, Measure, Analyze, Improve, Control) framework, organizations can systematically improve processes to enhance quality, reduce costs, and increase customer satisfaction.
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