About Lesson
Benefits of Capturing the Voice of the Customer
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Customer-Centric Approach: Ensures that Six Sigma projects are focused on delivering what customers truly value, leading to higher satisfaction and loyalty.
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Prioritized Improvements: By understanding customer needs, organizations can prioritize improvements that have the greatest impact on customer satisfaction and business performance.
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Enhanced Quality and Performance: Aligning process improvements with customer requirements leads to higher quality products and services.
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Competitive Advantage: Meeting and exceeding customer expectations can differentiate a company from its competitors and drive market success.