About Lesson
Ethical Considerations
6.1. Compliance
Definition
- Regulatory Compliance: Adhering to industry regulations and standards in all sales activities.
- Ethical Standards: Maintaining high ethical standards in interactions with clients and partners.
Application
- Integrity: Conducting business with integrity and ensuring all representations and claims are accurate and truthful.
- Transparency: Being transparent about product capabilities, pricing, and contractual terms.
6.2. Customer Focus
Definition
- Customer-Centric Approach: Putting the client’s needs and interests at the center of the sales process.
- Feedback and Improvement: Seeking and acting on customer feedback to continuously improve products and services.
Application
- Listening Skills: Actively listening to clients to understand their needs and preferences.
- Continuous Improvement: Using feedback to enhance offerings and sales strategies.